Managed IT Services
Ongoing IT management and support options for growing businesses across the Central Coast, Newcastle and Hunter Valley.
Overview
An outsourced IT support arrangement gives your business one provider to coordinate monitoring, maintenance and the support in your agreed plan. Our managed services generally suit businesses with 5+ users, including teams without an in-house IT department. Bronze focuses on monitoring, patching and antivirus management, with end-user support labour billed separately. Silver and Gold add support under their plan terms. We help you choose a scope that fits your users, sites and systems, so you can plan your IT costs.
Managed IT services for small business
The services below depend on your chosen plan and agreed scope. Compare the full inclusions before choosing a tier.
- Remote and onsite helpdesk options under Silver and Gold plan terms
- 24/7 proactive monitoring and alerting
- Patch management and security updates
- Asset and software licence management
- Strategic IT roadmap and budgeting
- Predictable fixed monthly pricing
Scope and pricing
Bronze does not include end-user IT support labour; it is billed at standard ad-hoc rates. Silver and Gold include remote and onsite support under their agreed terms. Microsoft 365 licensing, hardware, migrations and other project work may be billed or quoted separately.
Compare plan inclusions and exclusionsLess downtime, more productivity
We monitor your systems around the clock and fix small issues before they become business-stopping problems.
A real local team
Talk to friendly Australian-based technicians who know your business — not an overseas call centre.
Predictable costs
Know which monitoring, maintenance and support services your monthly plan covers, and which licences, equipment or projects are charged separately.
Who it's for
- Small and medium businesses with 5+ users and no in-house IT team
- Businesses frustrated by slow or unreliable current support
- Growing teams that need IT to scale with them
- Owners who want predictable IT costs and less downtime
Local support you can count on
We provide remote support and arrange onsite work across the Central Coast, Newcastle and the Hunter. The right support arrangement depends on your location, systems and chosen plan, with an Australian-based team to help manage your environment.
See all the areas we serveLocal support
Managed IT Services across our service areas
We support businesses right across the Central Coast, Newcastle, Lake Macquarie and the wider Hunter region.
Managed IT Services Central Coast
Explore ongoing IT management and plan options for Central Coast businesses.
Explore local supportManaged IT Services Newcastle
See how managed support fits Newcastle offices, professional firms and growing teams.
Explore local supportIT Support Hunter Valley
Check Hunter Valley service coverage and discuss an ongoing support arrangement.
Explore local supportFAQs
Managed IT Services — common questions
Our managed plans generally suit businesses with 5+ users that need ongoing monitoring, maintenance and a defined support arrangement. For a smaller team or an occasional problem, ad-hoc support may be a better fit. We discuss your users, systems and support needs before recommending an option.
Ready to get started with Managed IT Services?
Book a free consultation and we'll tailor the right solution for your business.