Managed IT services pricing and plans
Compare monthly costs, support inclusions and separately charged work for your Central Coast, Newcastle or Hunter business. Choose a plan around your users, sites and systems.
Bronze
$39
ex GST / user / month
Includes proactive monitoring, patch management and managed antivirus. End-user IT support is not included and is billed at our standard ad-hoc rates.
- Device monitoring and alerting
- Antivirus and endpoint protection management
- Managed patch updates (OS & third party)
- Virus & malware removal
- User, vendor & DNS management
- Hardware & software audits and inventory
- Basic reporting
- IT support labour billed separately at ad-hoc rates
Silver
$99
ex GST / user / month
Our most popular plan — proactive support, onsite visits and business-grade security built in.
- Everything in Bronze, plus:
- Remote support Mon–Fri, extended coverage included
- Includes one scheduled proactive onsite visit per month, plus onsite visits for covered support requests
- MFA & single sign-on
- Server backups & server anti-virus
- Cyber security training & dark web monitoring
- Onboarding fee waived
Gold
Tailored Enterprise Protection
POA
tailored to your environment
Designed for businesses that require advanced security, reporting, backup management and tailored support requirements.
- Everything in Silver, plus:
- File server auditing & DNS web filtering
- Microsoft 365 backup
- Email threat protection
- Performance & preventative maintenance reports
- Computer & server health reporting
- Company-wide email signature system
Monthly examples for 5 or 10 users
Multiply the published per-user price by your team size to see the starting monthly plan fee. All amounts below exclude GST. Your full IT budget also needs to allow for separately charged services and project work, with the final scope and price confirmed in writing.
| Team size | Bronze | Silver | Gold |
|---|---|---|---|
| 5 users | $195 / month$39 × 5 users | $495 / month$99 × 5 users | POAQuoted for your environment |
| 10 users | $390 / month$39 × 10 users | $990 / month$99 × 10 users | POAQuoted for your environment |
- Support labour: Bronze end-user support is billed separately at ad-hoc rates. Silver and Gold include remote and onsite support under their agreed terms.
- Coverage: Silver and Gold remote support is 8am–6pm, Monday–Friday, excluding public holidays and the last five and first five days of the year. Onsite support follows the plan inclusions below.
- Other costs: Microsoft 365 licensing may be billed separately. Hardware is separate, and migrations, cabling and major upgrades are quoted as projects.
- Agreement: Managed plans generally have a minimum 12-month term and suit businesses with five or more users. Confirm your requirements before choosing a tier.
Ad-Hoc IT Support
No commitmentCompetitive hourly rate
ex GST — no ongoing commitment required
Not ready for a managed plan? We also provide ad-hoc IT support at a competitive hourly rate. Whether it's a one-off fix, a hardware setup or a quick migration, we can help without any lock-in contract.
- No lock-in contract or minimum commitment
- Remote and onsite support available
- Hardware setup, troubleshooting and repairs
- Software installs, configuration and migrations
- Microsoft 365 setup and support
- Billed by the hour — pay only for what you use
Pricing shown is indicative only and not a formal quote. Final pricing may vary based on the complexity of your environment, your cybersecurity requirements, Microsoft licensing and your support requirements. Your exact pricing is confirmed in writing before you commit.
What's not included
- Microsoft 365 licensing may be billed separately
- Hardware and equipment are billed separately
- Projects such as migrations, cabling and major upgrades are quoted separately
- Internet, phones and third-party software may be billed separately
- Final pricing depends on user count, sites, servers, backup needs, cybersecurity requirements and support inclusions
Managed service plans are generally suited to businesses with 5+ users.
Why managed IT
Complete IT management for your business
Helpdesk support, Microsoft 365 management, cybersecurity, vendor management and strategic IT advice from a local Australian team.
Local Australian Support
Speak with an Australian-based technician. Support labour is billed separately on Bronze and included under the terms of Silver and Gold.
Microsoft 365 Expertise
Microsoft 365 administration and support matched to your agreement, with licence fees and migration projects priced separately.
Cybersecurity Included
Security updates, endpoint protection, monitoring and best-practice security management built into your service.
Strategic IT Planning
Regular reviews and practical advice to help technology support your business goals.
Compare plans
What's included in each plan
A full breakdown of every inclusion across Bronze, Silver and Gold.
| Services | Bronze$39ex GST / user / month | Silver$99ex GST / user / month | GoldTailored Pricing |
|---|---|---|---|
| Core IT support & management | |||
| Virus and malware removal | Included in Bronze | Included in Silver | Included in Gold |
| User management (add, remove, change, rename) | Included in Bronze | Included in Silver | Included in Gold |
| Vendor management | Included in Bronze | Included in Silver | Included in Gold |
| Network reviews & consultations | Included in Bronze | Included in Silver | Included in Gold |
| Business application support | Included in Bronze | Included in Silver | Included in Gold |
| VPN and remote access management | Included in Bronze | Included in Silver | Included in Gold |
| Domain & DNS management | Included in Bronze | Included in Silver | Included in Gold |
| Workstation setup and installation | Included in Bronze | Included in Silver | Included in Gold |
| Expert Microsoft 365 support | Included in Bronze | Included in Silver | Included in Gold |
| Managed patch updates (OS & third party) | Included in Bronze | Included in Silver | Included in Gold |
| Anti-virus software for workstations | Included in Bronze | Included in Silver | Included in Gold |
| Hardware and software audits and inventory | Included in Bronze | Included in Silver | Included in Gold |
| Automated disk cleanup | Included in Bronze | Included in Silver | Included in Gold |
| Proactive support & security | |||
| Remote support (8am–6pm, Mon–Fri)* | Not included in Bronze | Included in Silver | Included in Gold |
| One scheduled onsite visit per month + additional visits at no charge for covered issues | Not included in Bronze | Included in Silver | Included in Gold |
| Active Directory MFA & single sign-on | Not included in Bronze | Included in Silver | Included in Gold |
| New equipment installation** | Not included in Bronze | Included in Silver | Included in Gold |
| Server backups | Not included in Bronze | Included in Silver | Included in Gold |
| Anti-virus & anti-malware on servers | Not included in Bronze | Included in Silver | Included in Gold |
| Email link protection | Not included in Bronze | Included in Silver | Included in Gold |
| Cyber security training for staff | Not included in Bronze | Included in Silver | Included in Gold |
| Dark web monitoring | Not included in Bronze | Included in Silver | Included in Gold |
| Onboarding fee waived | Not included in Bronze | Included in Silver | Included in Gold |
| Asset management | Not included in Bronze | Included in Silver | Included in Gold |
| Quarterly email and network security audits | Not included in Bronze | Included in Silver | Included in Gold |
| Advanced security & reporting | |||
| File server auditing | Not included in Bronze | Not included in Silver | Included in Gold |
| DNS web filtering | Not included in Bronze | Not included in Silver | Included in Gold |
| Microsoft 365 backup | Not included in Bronze | Not included in Silver | Included in Gold |
| Email threat protection | Not included in Bronze | Not included in Silver | Included in Gold |
| Performance & preventative maintenance reports | Not included in Bronze | Not included in Silver | Included in Gold |
| Computer & server health reports | Not included in Bronze | Not included in Silver | Included in Gold |
| Company-wide email signature system | Not included in Bronze | Not included in Silver | Included in Gold |
| Book an IT Review | Book an IT Review | Book an IT Review | |
* Public holidays, the last 5 days of the year and the first 5 days of the year are not included.
** Equipment must be procured from Simple IT for setup to be included. Equipment purchased elsewhere will incur an install fee of $195 (ex GST).
Bronze plan: end-user IT support labour is not included and is charged at standard ad-hoc rates.
All prices exclude GST. Indicative only — call 1300 270 412 for pricing tailored to your environment.
How we work
A genuine long-term IT partnership
Our managed agreements are generally a minimum 12-month term — that commitment is what makes proactive support, strategic planning and continual security improvements possible.
A genuine long-term partnership
Our managed agreements are generally a minimum 12-month term so we can properly understand, secure and improve your IT environment over time — not just react when things break.
Fast response targets
We prioritise quick responses to support requests during business hours, so you're not left waiting when something matters.
Clear monthly pricing
Predictable monthly invoicing wherever possible, so you can budget for your IT with confidence across the year.
Security-first approach
We consider security in everything we set up, rather than treating it as an afterthought or an expensive extra.
Find your fit
Who are these plans suited for?
A quick guide to which plan tends to suit which kind of business.
Bronze
Small businesses wanting monitoring and maintenance, with IT support labour billed separately when needed.
Silver
Growing businesses that need regular onsite support, server management and stronger cybersecurity.
Gold
Businesses with advanced security, compliance, backup or reporting requirements that require a tailored solution.
Pricing FAQs
Common questions about our plans
Bronze covers monitoring, patching and antivirus management, with end-user IT support labour billed separately. Silver adds remote and onsite support under its plan terms, a scheduled monthly proactive onsite visit, MFA, server backups, security training and dark web monitoring. Gold adds further security, Microsoft 365 backup, email threat protection and reporting. The comparison below sets out each tier and its exclusions.
Not sure which plan is right for you?
Book a free, no-obligation pricing review and we'll recommend the right plan for your team, your systems and your security needs.